Patient Advice and Liaison Service (PALS)
Whether you have a question, compliment or concern the PALS service
is here to guide you when you need advice, or don’t know where to turn.
PALS is a gateway to information about all NHS services in Bexley and if we
can’t help directly we will put you in touch with other people who can.
Whether you want to know where your nearest GP surgery is or how to
find an NHS dentist our PALS Officer will be able to help.
PALS is a free and confidential service available on freephone 0800 328 9712 and is open Monday to Friday 9am – 5pm.
Not happy with the service you received?
Bexley Care Trust is committed to offering the best possible care to the community we serve. However, sometimes things do go wrong and you may be unhappy with the treatment you or a member of your family has received.
We take all complaints very seriously and our dedicated team will respond to you as quickly as possible.
If you would like to raise a complaint, it may be helpful to read the
leaflet, 'How to make a complaint' via the link on the right hand side.
For all formal complaints, contact the Patient Experience Team on:
Email: contactus@bexley.nhs.uk
Tel: 0800 328 9712
Write to us:
Head of Patient Experience
Bexley Care Trust
221 Erith Road
Bexleyheath
Kent
DA7 6HZ
